Via PRISIM: Customers May Trust Your Ads More Than You Think

Screen Shot 2017-08-08 at 8.24.31 PM

Maybe your customers aren’t as cynical about your ad campaigns as you think.

New research from the Kellogg School of Management at Northwestern University shows that if you craft your ad in the right way, customers may actually find it trustworthy and useful. The authors of the research study found that making the assumption that buyers mistrust all ads can result in unduly cautious and ineffective marketing campaigns.

So what tends to work?

  • Including verifiable rating results from third parties such as Amazon and Consumer Reports.
  • Offering full refunds.
  • Matching competitors’ prices.

And what plays into consumers’ skepticism?

  • “Limited time” offers.
  • Comparisons to unrelated “valuable objects”.
  • Celebrity endorsements.

If customers believe that your intent is to inform rather than to manipulate – then your ad campaign might just work.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s