Via PriSim: Get Lost. (in the details)

Customer experience is often impacted by “small stuff”. So maybe you should sweat the small stuff after all.

Faulty door handles on Tesla’s cars, a frustrating radio interface in Fords, and impossible-to-read serial numbers on Bosch dishwashers. Sometimes it’s the seemingly unimportant things that wind up ruining the customer experience.

Are you missing any boring little details that could upset your customers?


PriSim Business War Games Inc. runs and designs customized business simulations that teach decision-makers about business, strategy, finance, and leadership.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s