At 2 PM on October 9, 2012, Wiljeana Glover, PhD, will be presenting a webinar entitled “Managing Successful Integrated Enterprises: Lessons Learned from Healthcare and Engineering Systems.” The presentation is specifically designed for engineers, managers, and leaders of multiple departments or multiple organizations and is free for all IIE members. The full description of the event provided by SEMS can be found below seats can be reserved here. Be sure to check out the NUMEM Calendar page for other engineering management events in the area as well.
Large-scale enterprises are comprised of multiple organizations that work together to provide goods and/or services. However, there is a lack of empirical research documenting how these organizations are integrated and how this integration impacts enterprise performance. In the case of healthcare enterprises, patients often require a number of services that span multiple departments and programs within the enterprise, increasing the complexity of maintaining a continuum of care for patients. This presentation presents a framework of enterprise integration based on observations from healthcare and engineering. Specifically, examples from research with the U.S. Military Health System, hospitals abroad, and Systems of Systems engineering projects will be discussed. The presentation provides a framework for planning, implementing, and evaluating the effectiveness of integrated work mechanisms. This webinar is designed specifically for engineers, managers and leaders of multiple departments or multiple organizations within enterprises. In particular, this presentation will help practitioners by identifying integration practices that can be implemented to improve the effectiveness of between-group work activities.
Wiljeana J. Glover is a postdoctoral associate with the Sociotechnical Systems Research Center (SSRC) at the Massachusetts Institute of Technology. Dr. Glover’s research interests include the healthcare system performance improvement; the integration of organizations for high performance; the sustainability of change and transformation efforts; and performance measurement. Dr. Glover received a Ph.D. and M.S. in Industrial and Systems Engineering from Virginia Tech, a B.S. in Industrial and Systems Engineering from the Georgia Institute of Technology, and her B.A. in Mathematics from Albany State University.